FAQs

What kind of cookies do you bake?

Our cookies are handmade vanilla flavoured sugar cookies decorated with royal icing. Please note that we currently do not do fondant cookies.

Our cookies contain gluten, dairy, egg and may contain traces of nuts.

Where are you based?

We're located in Wolli Creek, Sydney - however we offer delivery Sydney wide and ship Australia wide!

Can I pick up my cookies?

You can pick up at Wolli Creek 2205.

Do you do same-day delivery if I’m in Sydney?

Yes! Same-day delivery is delivered via car but this option is available for Sydney metro only. Drivers are in vehicles so the chance of damage during transit is much lower than through Australia Post. They also pick up and deliver on the same day. We recommend this delivery option if you are in Sydney. Please note, our delivery partner is not a direct service so it would be delivered between 10am to 5pm.

Do you ship Australia wide?

Yes! We can post your cookies via Australia Post Express with tracking. Your cookies should arrive 1-4 business days after dispatch. However, we do not take responsibility for shipping delays and do not guarantee an arrival date. We recommend selecting your delivery date a week before (or earlier) to your required date to avoid disappointment. Our cookies are individually heat sealed to ensure freshness and can last up to 4 weeks if stored correctly.

We take full care when handling your cookies to avoid damages. If you choose to have your cookies posted, we will use lots of bubble wrap to minimise the chance of damage in transit. However, in the event that it gets damaged in transit, we do not take responsibility so we recommend you order extra cookies to avoid disappointment.

We strongly recommend choosing Same-day Delivery as your delivery method if you are in Sydney metro. This will avoid delays and the possibility of damage in transit is much lower compared to postal.

Please also ensure your delivery address is correct. Once your order has been dispatched, we are unable to change the delivery address. If the cookies are sent to a business address, please ensure you include the business name on the shipping address. Please note that we do not ship to PO box address.

Once your order has been dispatched, you will receive a notification with tracking via email.

Do you ship internationally?

Sorry, we currently do not ship internationally :(

What is your minimum order for custom and corporate orders?

Our minimum order for custom designs is 12 cookies.

How much are your custom and corporate cookies?

Prices for custom and corporate cookies start from $5 per cookie and are based on design. Pop us an enquiry form and we will be able to provide you with a precise quote!

Do you offer gluten-free or vegan alternatives?

Unfortunately, our cookies contain gluten, dairy and egg and may contain traces of nuts. We are currently not offering any gluten-free or vegan alternatives. We will announce on our Instagram page if this changes. Sorry!

How long will my cookies last?

Our cookies are individually packaged in food-grade cellophane bags and heat sealed. If unopened, kept at room temperature, and away from direct sunlight, cookies will last for up to 4 weeks. Please consume within 24-72hrs once opened.

How far in advance should I place my order?

It is never too early to book a custom order with us. While we will try to fulfil as many orders as possible, we may be booked out especially during festive seasons. To avoid disappointment, we recommend that you contact us as soon as you’ve decided you’ll like to place an order with us. We will also try to accommodate last minute orders but we do prefer a minimum of 2 weeks notice if possible.